What types of promotional products do you offer?
We offer a wide variety of custom promotional products including apparel, drinkware, office supplies, bags, tech accessories, event giveaways, uniforms, team merchandise, and much more. If you have something specific in mind, we can help source it!
Who do you work with?
We work with individuals, businesses, schools, sports teams, nonprofits, organizations, churches, and individuals looking for high-quality custom promotional products and merchandise.
Is there a minimum order quantity?
Minimum order quantities vary depending on the product. Some items can be ordered in small quantities, while others may require larger minimums due to manufacturing requirements.
Can I order samples before placing a large order?
Yes. In many cases, samples are available so you can review the quality, sizing, colors, and overall appearance before moving forward with a full production order.
Do you offer design assistance?
Absolutely. We can help with logo placement, product recommendations, color matching, and creating professional mockups of your custom promotional products for approval before production begins.
How do I start a custom order?
You can get started by filling out our Request a Quote form or emailing our team with details about your project, including product ideas, quantities, artwork, and deadlines.
What information should I include when requesting a quote?
Helpful information includes product type or ideas, quantity needed, desired colors, logo or artwork files, delivery deadline, and budget range (if available).
How long does it take to receive a quote?
We typically respond within 1–2 business days. Depending on the project, we may ask a few clarifying questions before providing pricing and recommendations.
Will I see a proof before production?
Yes. We provide a digital proof or mockup for approval before production begins to ensure everything looks correct.
Can I make changes after approving my proof?
Changes may still be possible depending on production status, but delays or additional charges could apply once production has started.
Artwork & Customization
What file types do you accept for logos and artwork?
Preferred file types include: AI, EPS, PDF, SVG, High-resolution PNG
If you are unsure, send what you have and we will review it.
Can you recreate or clean up my logo?
In many cases, yes. We can help improve low-quality artwork or recreate logos for better print quality.
Can you match specific brand colors?
We do our best to match colors as closely as possible using standard print and embroidery methods. Exact color matching may vary slightly depending on materials and production methods.
What customization methods do you offer?
We offer several decoration methods including screen printing, embroidery, heat transfer, laser engraving, UV printing, and Full-color digital printing
Employees carefully pack and seal boxes in a busy warehouse.
Production & Shipping
How long does production take?
Production times vary by product and decoration method, but most orders are completed within 1–3 weeks after proof approval.
Do you offer rush orders?
Yes. Rush production and expedited shipping may be available depending on the item and timeline.
Do you ship nationwide?
Yes. We can ship orders anywhere in the United States.
Can orders be shipped to multiple locations?
In many cases, yes. Let us know your shipping requirements during the quoting process.
How much does shipping cost?
Shipping costs depend on product size, quantity, destination, and delivery speed. Shipping estimates will be included with your quote whenever possible.
Pricing & Payments
How is pricing determined?
Pricing is typically based on: product selection, quantity ordered, decoration method, number of print colors, artwork complexity, and shipping requirements.
Do larger orders receive discounts?
Yes. Most promotional products have volume pricing, meaning the cost per item usually decreases with larger quantities.
What payment methods do you accept?
We typically accept major credit cards, ACH payments, check payments, and other approved payment methods.
Is payment required before production?
Most orders require payment or a deposit before production begins unless other arrangements have been made.
Customer Support
What if there is an issue with my order?
Customer satisfaction is very important to us. If there is a problem with your order, contact us as soon as possible and we will work to resolve the issue.
Why should I order through your company?
We focus on professional customer service, responsive communication, competitive pricing, quality products, reliable turnaround times, and personalized recommendations tailored specifically to you
How can I contact you?
You can reach us through our website contact form or by emailing our sales team directly at sales@pilotpromos.com. We are happy to help with product ideas, pricing, and project planning.